The company is dedicated to continuous improvement of the Quality Management System, ensuring that all employees understand, implement and sustain the system. The Company recognizes that an emphasis on quality is essential to its success, as well as being in the best interest of all employees and customers.
Great Sama’s quality objectives shall be achieved by adhering to the following principles:
- Responsibility for quality and customer satisfaction rests with all employees
- Implementation of industry leading quality management and measurement systems
- Identification and documentation of customer requirements
- Conformance to customer requirements and compliance with applicable standards
- Elimination of non-conformances
- Commitment to flawless execution
- Continual improvement of quality performance
Management and supervisory personnel at each division shall be responsible for implementing and maintaining a rigorous quality management system to sustain this policy.